Helene

Free returns within 30 days of delivery, with a prepaid, insured return label and a full refund — no deductions and no return fees. Pieces must be returned in their original packaging, together with any certificates supplied with the item.

Simply contact us and we will guide you through every step of the return.

Your first resizing is complimentary within 90 days of delivery.

Simply contact us and we will arrange it for you.

Our jewelry is covered by a three-year warranty against defects in materials, gemstones, and workmanship, subject to our warranty terms.

Our commitment extends beyond the warranty period: we offer lifetime jewelry care support to help you maintain the beauty of your piece over time.

Read the full Warranty Policy

Each Mercury & Sol design arrives beautifully presented in our signature luxury jewelry box, crafted to make the unboxing moment as memorable as the piece itself. A complimentary handwritten gift card is included with every order.

Metal Care

Use a soft cloth to gently wipe clean, then remove any remaining impurities with mild diluted soap. Rinse with warm water and dry thoroughly before storing in the provided Mercury & Sol jewelry pouch. Do not use abrasive cleaners, steamers, or ultrasonic machines.

Gemstone Care

Wipe gems with a soft, lint-free cloth after each wear. For deeper cleaning, use mild soapy water and a soft brush around the settings. Rinse and pat dry before storing.